Legal
Privacy Policy.
Effective date: 26 June 2026
Ballah Studios is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988.
Information we collect
We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with us via email or phone. This may include your name, email address, phone number, business name, and details about your project or enquiry.
We may also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on those pages. This is collected through standard web analytics tools.
How we use your information
We use the information we collect to respond to your enquiries and provide our services, send you information about our services that may be of interest to you, improve and optimise our website and service offerings, comply with our legal obligations, and communicate with you about projects we are working on together.
We will never sell, rent, or share your personal information with third parties for their own marketing purposes.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.
We use analytics cookies (such as Google Analytics) to understand traffic patterns and improve our content. These are anonymised and do not personally identify you.
Third-party services
We may use third-party service providers to help us operate our website and deliver our services. These providers are given access only to the information necessary to perform their functions and are contractually obligated to maintain the confidentiality of that information.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Data retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to two years. You may request deletion of your data at any time by contacting us.
Your rights
Under Australian privacy law, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal obligations), and opt out of direct marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption and we limit access to personal information to staff who need it to perform their roles.
No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
© 2026 Ballah Studios. All rights reserved.
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